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TM Legal
TM Legal
Legal Information

SERVICE STATUS & UPTIME POLICY

Last updated April 09, 2026

This Service Status & Uptime Policy ("Policy") forms part of our Terms of Service ("Legal Terms") and should be read alongside our main Legal Terms. By using our services, you acknowledge and agree to the terms outlined below.

We are TraxonMedia LTD ("Company", "we", "us", or "our"). This Policy outlines the availability, performance expectations, and limitations of all services, platforms, and systems operated by us, including but not limited to TraxonShop and related services.

SERVICE AVAILABILITY

We aim to provide a reliable and consistent service experience; however, we do not guarantee that our services will be uninterrupted, error-free, or continuously available at all times. Access to our services may be affected by factors beyond our control.

These factors may include, but are not limited to:

  • Scheduled maintenance or system updates
  • Unexpected technical issues or system failures
  • Third-party service disruptions (including hosting providers, payment gateways, or external platforms)
  • Network outages or connectivity issues
  • Force majeure events, including but not limited to natural disasters or external incidents

MAINTENANCE AND UPDATES

We may perform scheduled or unscheduled maintenance to improve system performance, security, or functionality. During such periods, services may be temporarily unavailable or limited.

Where possible, we will aim to minimise disruption; however, maintenance may be carried out without prior notice where immediate action is required.

SERVICE STATUS INFORMATION

Customers may view the current operational status of our systems via our Service Status page. This page is intended to provide transparency regarding outages, disruptions, or ongoing maintenance.

While we aim to keep this information accurate and up to date, it may not always reflect real-time conditions and should be used as a general reference only.

NO GUARANTEE OF UPTIME

We do not provide any guarantee of uptime or availability for our services. By using our platform, you acknowledge that occasional downtime, interruptions, or performance issues may occur.

We shall not be held liable for any loss, inconvenience, or damages resulting from service interruptions, delays, or system unavailability.

THIRD-PARTY SERVICES

Our services may rely on third-party providers, including but not limited to hosting platforms, payment processors, and external integrations. Disruptions to these services may impact availability and performance.

We are not responsible for outages or failures caused by third-party systems and cannot guarantee the availability of such services.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Service downtime or interruptions
  • Delays in processing orders or transactions
  • Temporary or permanent loss of access to services
  • System errors, bugs, or technical failures

By continuing to use our services, you accept that all systems are provided on an “as available” basis without warranties of any kind.

CONTACT AND SUPPORT

If you experience issues with our services or require assistance, you may contact us through the following channels:

Response times may vary depending on demand and operational conditions.